Elevated Customer Experiences
HiOp creates high-touch automated experiences and resolves complex customer requests.
Scaling With HiQ Technology
Our platform seamlessly connects with your systems to diagnose customer needs and rapidly craft personalized responses.
Instant Integration
HiOp uses automation and generative AI to complete the entire customer service journey while agents oversee the efficient workflow.
Orchestrated Service
Auto-tagging continually tracks the customer journey, categorizes support issues, and uses this information to reinforce models. Generative AI-written communications make customer service quantifiably better with increased CSAT scores.
Pay-Per-Resolution
HiOp technology allows us to only charge for each conversation we solve. No onboarding fees. No hourly rates. Pay for what you use.
Technology Driven, Agent Supervised
Automate Processes, Not Service
HiQ technology is a better system for agents and customers alike. By automating nearly the entire customer support journey, companies can facilitate highly accurate and very personalized responses at faster speeds. Agents love the integrated approach, and customers are more satisfied when HiQ is powering their interactions.
Flexible And Modular System
HiOp’s dynamic solution seamlessly plugs into nearly every system and then aggregates all of the information into one interface.
Improved Workflow
The system is always up-to-date since the policy is embedded directly in the customer-solving process. This information reinforces HiOps system-wide automation.
Technology That Solves
Complex Customer Issues
Pay-Per-Resolution Benefits Your Business
We are as obsessed with our customers as you are with yours. That's why we charge only on a per-resolved case by sending out the highest quality responses. Forget emails sent. Ignore hours worked. When HiOp solves problems, we are compensated — period. Your company is only paying for results, and we're thrilled to provide them.
Go Faster & Reduce First Reply Time
Productivity is important and our teams want to go faster. This allows us to get back to your customer as soon as possible.
Hire Higher Quality Agents
You're paying us for results, not hours. This means that we go out and hire the best agents possible.
The better the agents on your account, the better they're able to take care of your customers and the better we're able to pay our agents as well.
Provide One Touch Resolutions
We find that One-Touch resolutions are often a leading indicator of customer satisfaction. No one likes unnecessary back & forth conversations.
We're paid per resolved case, not per reply, and so we're incentivized to send high quality responses each and every time to minimize re-opened conversations.
The higher quality the response, the better we do
HiQ Heightens Customer Service Effectiveness
HiOp's automated, AI customer support platform uses generative AI to provide personalized customer responses and scale dynamically based on your company’s evolving needs.
Instead of using stale MACROS, agents now leverage HiQ's generative AI to create fresh customer outreach content. With only slight oversight, HiQ resolves client tickets faster, more accurately, and with higher CSAT scores.
Integrated For Superior Results
Transform Your Customer Service
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.
HiOp rapidly onboards fast and offers highly flexible contracts. Before you know it, HiQ will augment your entire workflow — creating happy agents and satisfied customers.