Next Generation Customer Service Outsourcing

Flexible, Scalable, Automation-Enhanced
US-Based Customer Support

Next-Gen Customer Service

Scaling with HiOperator's Superagents

Our software connects with your systems to empower our agents to learn quickly and deliver incredible accuracy.

Train Us Once

We handle all of the recruiting, hiring, and training moving forward. Never have to deal with another classroom retraining or head count headaches.

Send Us Tickets

We pull tickets automatically from your preferred CRM vendor into our custom system. You have full control over how and when we get tickets.

Pay per resolution

We charge for each conversation we solve. No onboarding fees. No hourly rates. Pay for what you use.

We Create

Technology To Augment Agents

Full Service Solution

Our Tech Makes Us Great at Tier 2 & 3

Unlike chatbots, we're not just a Tier 1 solution. Because our automation software makes our agents stronger, we bring the most leverage to Tier 2 & 3 conversations that require systems access & complex decisioning.

Your HiOperator account team includes your Account Manager, Workflow Engineer, and Operations Team. You'll meet with us weekly/monthly and we'll report back on what we're hearing from your customers. Process changes? Just let your Account Manager know!

Our primary channels are email, SMS and live chat. Voice coverage is available for qualifying clients.

We Win When You Win

Pay Per Resolution Aligns Incentives

We charge per resolved case with monthly minimums and you are paying for results, not hours worked. This means that we want to:

Go Faster & Reduce First Reply Time

Productivity is important and our teams want to go faster. This allows us to get back to your customer as soon as possible.

Hire Higher Quality Agents

You're paying us for results, not hours. This means that we go out and hire the best agents possible.

The better the agents on your account, the better they're able to take care of your customers and the better we're able to pay our agents as well.

Provide One Touch Resolutions

We find that One-Touch resolutions are often a leading indicator of customer satisfaction. No one likes unnecessary back & forth conversations.

We're paid per resolved case, not per reply, and so we're incentivized to send high quality responses each and every time to minimize re-opened conversations.

The higher quality the response, the better we do

Onshore Team, Offshore Pricing

Our Tech Makes Us Cost Effective

Our goal is to hire the best agents that we can in order to provide the best experience possible for you and your customers.

On non-voice channels, because our tech makes our agents significantly faster, we are often able to be very cost competitive on a per conversation basis, even against offshore and nearshore options.

All of our agents are W-2 employees that work out of our offices in New York & Texas

Partnerships & Integrations

We Integrate With Your Systems

Some of the systems that we integrate with are below. Custom admin? Chances are our team will be able to integrate into your systems.

Our Team Members

Leadership Team

We believe that delivering incredible customer experience requires a combination of technology, automation and operational excellence. Our leadership team brings over a century of combined expertise.

Join Us

Let's transform your customer service.

We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.

We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.