Flexible, Scalable, Automation-Enhanced
US-Based Customer Support
Our software connects with your systems to empower our agents to learn quickly and deliver incredible accuracy.
We handle all of the recruiting, hiring, and training moving forward. Never have to deal with another classroom retraining or head count headaches.
We pull tickets automatically from your preferred CRM vendor into our custom system. You have full control over how and when we get tickets.
We charge for each conversation we solve. No onboarding fees. No hourly rates. Pay for what you use.
We charge per resolved case with monthly minimums and you are paying for results, not hours worked. This means that we want to:
Productivity is important and our teams want to go faster. This allows us to get back to your customer as soon as possible.
You're paying us for results, not hours. This means that we go out and hire the best agents possible.
The better the agents on your account, the better they're able to take care of your customers and the better we're able to pay our agents as well.
We find that One-Touch resolutions are often a leading indicator of customer satisfaction. No one likes unnecessary back & forth conversations.
We're paid per resolved case, not per reply, and so we're incentivized to send high quality responses each and every time to minimize re-opened conversations.
The higher quality the response, the better we do
We believe that delivering incredible customer experience requires a combination of technology, automation and operational excellence. Our leadership team brings over a century of combined expertise.
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.