Next Generation Customer Service Outsourcing
Flexible, Scalable, Automation-Enhanced
US-Based Customer Support
Scaling with HiOperator's Superagents
Our software connects with your systems to empower our agents to learn quickly and deliver incredible accuracy.
Train Us Once
We handle all of the recruiting, hiring, and training moving forward. Never have to deal with another classroom retraining or head count headaches.
Send Us Tickets
We pull tickets automatically from your preferred CRM vendor into our custom system. You have full control over how and when we get tickets.
Pay per resolution
We charge for each conversation we solve. No onboarding fees. No hourly rates. Pay for what you use.
Technology To Augment Agents
We automate processes, not empathy
We use our technology to speed up the back-office parts of customer service: all the steps needed to help the customer out. We leave the actual conversation part to humans.
Highly flexible, modular system
Our tech is ridiculously flexible. We can integrate with nearly any system quickly and choose which parts of a workflow are done by people or by our automations.
Instant change management
With our workflow technology, agents are always up to date on the latest policies since the policy is embedded directly in the process of solving conversations.
Our Tech Makes Us Great at Tier 2 & 3
Pay Per Resolution Aligns Incentives
We charge per resolved case with monthly minimums and you are paying for results, not hours worked. This means that we want to:
Go Faster & Reduce First Reply Time
Productivity is important and our teams want to go faster. This allows us to get back to your customer as soon as possible.
Hire Higher Quality Agents
You're paying us for results, not hours. This means that we go out and hire the best agents possible.
The better the agents on your account, the better they're able to take care of your customers and the better we're able to pay our agents as well.
Provide One Touch Resolutions
We find that One-Touch resolutions are often a leading indicator of customer satisfaction. No one likes unnecessary back & forth conversations.
We're paid per resolved case, not per reply, and so we're incentivized to send high quality responses each and every time to minimize re-opened conversations.
The higher quality the response, the better we do
Our Tech Makes Us Cost Effective
Our goal is to hire the best agents that we can in order to provide the best experience possible for you and your customers.
On non-voice channels, because our tech makes our agents significantly faster, we are often able to be very cost competitive on a per conversation basis, even against offshore and nearshore options.
All of our agents are W-2 employees that work out of our offices in New York & Texas
We Integrate With Your Systems
Leadership Team
We believe that delivering incredible customer experience requires a combination of technology, automation and operational excellence. Our leadership team brings over a century of combined expertise.
Let's transform your customer service.
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.