Pay Per Resolution Aligns Incentives
Our business model is designed specifically so our business and our agents do best when we deliver great experiences for your customers.
Aligned Incentives for Customer, Clients, & Agents
We charge per resolved case and you are paying for results, not hours worked. This means that we want to:
Go Faster & Reduce First Reply Time
Productivity is important and our teams want to go faster. This allows us to get back to your customer as soon as possible.
Hire Higher Quality Agents
You're paying us for results, not hours. This means that we go out and hire the best agents possible.
The better the agents on your account, the better they're able to take care of your customers and the better we're able to pay our agents as well.
Provide One Touch Resolutions
We find that One-Touch conversations are often a leading indicator of customer satisfaction. No one likes unnecessary back & forth conversations.
We're paid per resolved case, not per reply, and so we're incentivized to send high quality responses each and every time to minimize re-opened conversations.
The higher quality the response, the better we do
Let's transform your customer service.
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.