By leveraging our tech, we're able to make our US-based teams cost competitive on a per conversation basis with offshore and nearshore teams.
Our goal is to hire the best agents that we can in order to provide the best experience possible for you and your customers.
On non-voice channels, because our tech makes our agents significantly faster, we are often able to be very cost competitive on a per conversation basis, even against offshore and nearshore options.
All of our agents are W-2 employees that work out of our offices in New York & Texas. There's no magic here, just great tech!
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.
HiOp rapidly onboards fast and offers highly flexible contracts. Before you know it, HiQ will augment your entire workflow — creating happy agents and satisfied customers.