Next Generation Customer Service Outsourcing

Scalable, Automation-Enhanced
US-Based Customer Support

Our Approach

Easy to Onboard.
Easy To Work With.

Our software connects with your systems to empower our agents to learn quickly and deliver incredible accuracy.

Train us like a new agent

Onboarding HiOperator is as simple as onboarding a new, highly experienced agent. Show us the ropes and we can start solving conversations our first day.

Email, SMS, Livechat

Our primary channels are email, SMS and live chat. Voice coverage is available for qualifying clients.

Highly scalable

Never worry about a backlog again! We can rapidly scale to handle changes in your volume.

Build a relationship

We love to communicate! Our account managers will provide weekly reports and are always in contact to learn what we can do better for our clients.

Onshore team, offshore pricing.

On non-voice channels, because our tech makes our agents significantly faster, we are often able to be very cost competitive on a per resolution basis, even against offshore and nearshore options.

We Create

Technology that augments people


Frequently Asked Questions

The best way to learn more about HiOperator is to shoot us a note at, but in the meantime, the following are a few commonly asked questions that we hope are helpful!

Do you offer dedicated support?

What exactly does HiOperator do?

Where’s the magic?

But what about brand voice?

Too big, too small, just right? How do I know if I’m the right size to use HiOperator?

What about reporting and analytics? How do I learn from my customers?