Tech Advantage:
Automation With Empathy
We believe that automation is the future of customer service. However, when it comes to great customer experiences, automation is about making humans 10x better, not replacing them with chatbots.
We Create
Technology that augments people
We automate processes, not empathy
We use our technology to speed up the back-office parts of customer service: all the steps needed to help the customer out. We leave the actual conversation part to humans.
Highly flexible, modular system
Our tech is ridiculously flexible. We can integrate with nearly any system quickly and choose which parts of a workflow are done by people or by our automations.
Instant change management
With our workflow technology, agents are always up to date on the latest policies since the policy is embedded directly in the process of solving conversations.
