HiQ™: The Intelligent Customer Service Engine
Technology so accommodating your customers wouldn't want it any other way
Meticulously Tested Automation
HiOp painstakingly refines HiQ’s intricate technology so agents and customers have a seamless, end-to-end, experience. Agents work more efficiently, and customers are more satisfied. HiQ is beyond a chatbot, it's a whole new category.
Outcome-Driven Tech for Your Customers
To serve your company and clients, HiQ diligently conducts three modules — Comprehend, Complete, Communicate — to best understand your customer needs. Then HiQ provides highly-tailored responses using generative AI. Your agents are always in-the-loop but are now moving at the accelerated speed of today's business environment.
Anti-Hallucination Framework
HiOp knows that your customers mean everything to your business. That's why we created the benchmark anti-hallucination framework to hold our customer support to the highest standards. By refining our large-language models, HiQ continually ensures that customer-facing responses created with our generative AI are not only personalized but also highly accurate.