Who are we? A people-centric tech company
Our Mission
Customer service is a core pillar of most businesses. It's also one of the hardest parts of a business to scale. Hiring is time consuming, training is time consuming, volume varies by season, and documentation is constantly in flux.
We started HiOperator to make delivering great customer service easy. Our mission is to help companies deliver excellent, scalable customer service effortlessly. Our clients can focus on their products and services, and their customers get a great experience when they need help.
HiOperator provides a complete customer service-as-a-service solution. Through the power of HiOperator's Human + AI Technology, client conversations are handled faster and more accurately, resulting in faster response times, more security, and happier customers! We meet or exceed our clients' in-house standards.
The end result is we deliver amazing customer service, making companies and their customers happy. That's what we exist to do.
Liz Tsai
Leadership Team
We're passionate about creating incredible customer experiences through a combination of technology, automation and operational excellence.
Justin is an US Army Veteran with 15 years of experience in sales and advertising, commercial real estate, and financial services. He is dedicated to providing top tier results for our clients by managing daily operations, ensuring a high level of customer service, and developing / implementing company strategies.
With over 20 years of experience, Ramsey's success has been built on helping sales organizations scale. With HiOperator being his third YC company, Ramsey brings experience across multiple disciplines including management, sales, and operations. He drives our world-class sales team to help businesses scale their customer service orgs.
