About Us

Who are we? A people-centric tech company

Our Mission

Customer service is a core pillar of most businesses. It's also one of the hardest parts of a business to scale. Hiring is time consuming, training is time consuming, volume varies by season, and documentation is constantly in flux.

We started HiOperator to make delivering great customer service easy. Our mission is to help companies deliver excellent, scalable customer service effortlessly. Our clients can focus on their products and services, and their customers get a great experience when they need help.

HiOperator provides a complete customer service-as-a-service solution. Through the power of HiOperator's Human + AI Technology, client conversations are handled faster and more accurately, resulting in faster response times, more security, and happier customers! We meet or exceed our clients' in-house standards.

The end result is we deliver amazing customer service, making companies and their customers happy. That's what we exist to do.

Liz Tsai

CEO
Our Team Members

Leadership Team

We're passionate about creating incredible customer experiences through a combination of technology, automation and operational excellence.

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Chelsea Mercier

People

Chelsea brings over a decade of recruiting & human resources experience. In her role, she heads recruiting & people ops at HiOperator, helping us find and retain the best in CX!

Jeziel Jones

VP, Engineering

Jeziel brings over a decade of technology & management experience. He leads the engineering and data teams at HiOperator, building best in class customer service technology.

Lyle McDonald

Director of Operations

Lyle is responsible for achieving results for our clients, by creating operational excellence and supporting rapid growth. Previously, he served as an officer in the US Navy and brings the best of operational execution and project management.

Wayne Worthington

Chief of Staff - GTM

Wayne supports the executive team to integrate every aspect of HiOperator to best serve our clients. Previously, he was a consultant with 2 leading talent firms focused on executive leadership in technology and served as an officer in the US Marines.

Liz Tsai

CEO

Originally from Texas, Liz completed her BS and MS at MIT. She then worked in the physical commodities trading industry in Geneva and Singapore before founding HiOperator in 2016.