HiOperator's powerful technology personalizes customer support with a suite of automated tools including HiLite, HiAuto, Elite Agent, and more.
HiLite: Understand exactly why customers are writing to your company, and segment them accordingly, with auto-tagged data.
HiAuto: Delight customers with quick and automated conversational responses using technology that reduces overhead as well as easily scales for seasonality.
Elite Agents: Count on top-tier senior agents who are fully managed by HiOperator and directly benefit from our technology to service complex customer requests.
SMSBot: Provide powerful, helpful, and conversational customer support directly to customers SMS. Now you can engage, assist, and delight customers directly on their phones.
With HiOperator, your company receives a solution that aligns with your goals — from self-service auto-tagging to fully managed Elite Agents. Our technology easily connects to your existing providers — 3PLs, CRMs, Admin, OMS — and our team will have you up and running in days. No APIs? No problem! HiOperator's expert engineers are ready to help and will build a solution that fits your company’s technology stack.
HiOperator uses workflow automation, refined LLMs, and generative AI to complete the entire customer service journey accurately, effectively, as well as personally. We created the most rigorous anti-hallucination frameworks so our technology stays on brand while solving tickets at the accelerated speed of today's business environment.
HiOp aggregates all service providers' information, then auto-tagging continually tracks the customer journey, categorizes support issues, and uses this information to reinforce workflows to improve customer service.
We charge for each conversation we solve. No onboarding fees. No hourly rates. Pay for what you use.
We can onboard in a matter of days and we offer highly flexible contracts. Whether you need a large team to handle your support or some overflow assistance, getting started is easy.
HiOperator rapidly onboards fast and offers highly flexible contracts. Before you know it, our technology will augment your entire workflow — creating happy agents and satisfied customers.